Support Staff

Our helpful and personable Office Staff have years of experience, and are here to support you through your journey to better hearing.

Our care begins with your first phone call. Our Patient Care Coordinators will guide you in scheduling the right appointment, and answer any questions you may have. When you step into our office, our Front Office staff will greet you with a friendly “hello” and a smile. Have an insurance question? Our Insurance and Billing Department is here to make it easy on you. Need your hearing aids cleaned? Our experienced Audiology Assistants are available during our daily walk-in hour. We want you to feel comfortable and well taken care of, and our support is designed to make your path to better hearing as simple as it should be.

Lin, Office Manager

Lin, Office Manager

Lin has been a part of Tustin Hearing Center since 2000. Prior to THC, she worked in billing and payroll for UPS. She enjoys working at THC and getting to know our patients. Lin enjoys helping them with their hearing needs as we strive to make a difference in their lives. Many of our patients are like old friends and she loves catching up with them. Outside the office, her passions include gardening, crafting and spending time with good friends.


Sally, Patient Care Coordinator

Sally, Patient Care Coordinator

Sally became a part of Tustin Hearing Center in 2006. She started at the front desk, and now she is a Patient Care Coordinator. Previously, she worked in the accounts payable department for a large local hospital, and worked as a Phlebotomist in a laboratory. That is where Sally met her husband for the first time! When she has time, she enjoys being outdoors in her garden. Her passion is spending time with her family and close friends!


Rachel, Patient Care Coordinator/Audiology Assistant

Rachel, Patient Care Coordinator/Audiology Assistant

Rachel graduated from California State University of Fullerton with a BA in Communicative Disorders and immediately in 2011 started working at Tustin Hearing Center. Throughout her time here, she has had many jobs around the office, however, her favorite part is seeing patients and helping them learn about their new hearing aids! Rachel loves seeing the excitement on their face when they hear all the new sounds they had been missing! Outside of work, her passion is visiting her family, line dancing with her friends and playing with her dog, Gidget!


Neepa Canale

Neepa Canale, Physician Liaison

Neepa has spent the last decade of her career working with healthcare professionals building their practices and establishing relationships with physicians. She enjoys meeting new people in our community, our referring physicians and staff, and, most importantly, our patients! Her passion in life is enjoying the outdoors with her husband and kids. Their favorites are camping, swimming, going to the beach, and taking bike rides!


Dawne, Patient Care Coordinator

Dawne, Patient Care Coordinator

Dawne joined Tustin Hearing Center team in 2013! Prior to Tustin Hearing Center, she worked in marketing and graphic design. At Tustin Hearing Center, Dawne has been able to combine her design past and love of working with patients. She loves working here with all of her wonderful coworkers and serving our patients! Her passion outside of work is her two beautiful kids and Angels Baseball! Light up that halo!


Tracy, Insurance and Billing

Tracy, Insurance and Billing

Tracy became part of the amazing Tustin Hearing Center team in 2013! For the last several years, she has worked in the medical field specializing in medical billing. Tracy enjoys the challenges of her job because it helps her grow as a person and strengthen her skills. Helping patients in our office brings her such joy because she knows she is able to bring peace of mind and happiness into their lives! Outside of the clinic, her passion in life is her family and friends!


Jenny Huynh

Jenny Huynh, Patient Care Coordinator

Jenny joined Tustin Hearing Center late last year. Prior to THC, she worked at Disneyland. She is currently attending Cal State Fullerton to finish her Communication degree. She enjoys meeting new people and looks forward to getting to know our patients. Outside the office, she spends time with her white Shiba Inu dog named Oppa and trying different types of food.


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Or call us at 714-731-6549 to schedule your personalized appointment today!