Meet Our Expert Team of Audiology Assistants

March 8, 2017    Audiology, Community

Meet Our Expert Team of Audiology Assistants

The Audiology Assistants at Tustin Hearing Center are an integral part of our follow-up care and service team. They are certified and specifically trained on hearing aid maintenance and certain patient care issues. In fact, they attend a weekly meeting so they are constantly aware of our patients’ needs.

Cynthia Townsley has been with us six years. She is our Senior Audiology Assistant. Cynthia is a master at diagnosing hearing aid problems and repairing them. She is well versed in all the worldwide manufacturers we work with and she enjoys the day-today patient care. In her spare time, she plays badminton, takes trips to the zoo, or enjoys watching movies with her husband and three children. 

Rachel Wiegel has been with us for five years. She is our friendly receptionist and “technology expert”. Rachel wears many hats at Tustin Hearing Center, but she is well known among patients as the iPhone and APP expert. She is an excellent teacher and helps many of our patients bridge the gap between technology and their hearing aids. Rachel’s big news is that she became engaged in November 2016. 

Karla Mendez has been with us for two years. As well as being one of our experienced Audiology Assistants, she also is our in-house Spanish and sign language translator. Karla enjoys dancing in her free time and her family knows her “happy feet”. 

Shelly Shurney has been with Tustin Hearing Center for a year. She has nine years of experience as an Audiology Assistant at Duke University Hearing Center in North Carolina. She and her husband are recent “empty nesters”, and in 2015 they moved to California for a new adventure. Shelly enjoys interacting with our patients. Her passion also is her family. She looks forward to visiting them back east, and when they come to visit her in sunny California.

Whether you need help with changing a battery, your hearing aids need to be thoroughly cleaned, or it simply won’t turn on, they are here to help you. You can find them available during our walk-in hour Monday – Friday from 1pm to 2pm. If that time doesn’t suite you, give us a call and we’ll schedule you an appointment to take care of whatever you need. Their appointment availability is flexible and we will be sure to find a time that works for you!