Our Reviews
Tustin Hearing Center values our patients, and providing them with the best quality and professional care is our priority. There is no better reward than helping a patient Enjoy the Sound of Life! Read below to hear what our patients have to stay about their Tustin Hearing Center experience, and how hearing aids have changed their lives.
See what our hearing aid patients have to say…
For most of my life I have suffered from strange occurances in my left ear (i.e. noises, shooting pains, popping, strange pressure fluctuations, etc.). My entire life since childhood (I am 31 now) every doctor has just prescribed me antibiotics and told me it's just an ear infection. After gradually losing my sense of hearing more and more each passing year and not being able to "pop" my left ear, I realized that all my life most of these general practitioners might be wrong. I live in Tustin and discovered the Tustin hearing center just by driving by. I set up an appointment for a hearing test and the rest is history. This led me to a definitive diagnosis of a rare form of tumor-like growth that occurs in the ear called a "Cholesteatoma". In just a matter of months I was set up with a wonderful ENT and an amazing ear surgeon. I have since had the surgery to have it removed and all went well...unfortunately the growth had completely destroyed the inside of my ear for having been in there for so long (Probably since birth the surgeon said). The bones connecting my eardrum to my nerves were completely gone and the bone covering my facial nerve gone as well...completely exposing my facial nerve. I have just finished healing and can "pop" my ear for the first time in over a decade. I nearly cried tears of relief and joy at the doctor's office. I am going back in for a second reconstructive surgery in a few months to hopefully restore my hearing. I wish I would have discovered the Tustin Hearing Center twenty years ago when no one else could give me a straight answer and set me on the right path to resolving my issue...thank you so much to everyone there. I will be coming back as a regular patient for check ups on my hearing and probably for another pre-op. What you have done for me means everything.
Thank you to all the staff at Tustin Hearing Center for providing an awesome experience. When I stopped by earlier this week to have my hearing aids cleaned I was welcomed by Christina and was greeted with a big smile and welcome. As we know first impressions will set the stage for the balance of our visit. I did not have an appointment and she checked and said they could clean my hearing aids right now and would take about 20 minutes I was greeted and taken back for the cleaning. Again friendly service and made comfortable during the cleaning process. It is important to note that I did not acquire my hearing aids from Tustin Hearing Center. I received my hearing aids from the VA and knew I could not just walk in for a cleaning without making an appointment. I also made an appointment for today to have my hearing tested. When I arrived within a few minutes Linda came out and greeted me with a big smile and said lets get started. I was finished within 35 minutes with test results in hand and a full explanation of the results. Thank you for a great experience and dealing with associates who love what they do and it shows in the the way you are treated. Keep up the great work and I am sure your business will continue to grow. I will share my story with others so they can experience a Spirit of Excellence at Tustin Hearing Center.
Vietnam Army Veteran
I have been a patient of Janell's for 23 years. Technology has changed so much in those 23 years and Janell is always looking out for me and what newest technology would benefit me with my profound hearing loss. I also have introduced my Dad now 89 years old to Tustin Hearing center. Bless their soles having to put up with him. My life would be so different without Tustin hearing center.
Love the staff also. They are always so kind
Thank you
My husband and I had put off hearing aids because of friends who had complained about their aids. Mostly they complained about back ground noises and would even have to remove them in large settings.
Our children and grandchildren were after us to look into trying the Lyric because they would be easy.
And I finally made the appointment with Tustin Hearing center. Dr. Farrow was wonderful to us. She fitted my husband with the Lyric and he loves them. I was unable to wear the Lyric because of my ear canal being too small. Dr. Farrow fitted with another type and, I also, am so pleased with my new hearing aids.
Our children and grandchildren are also please that they have to keep repeating!
Thank you Dr. Farrow!!
I was diagnosed at the age of 2 1/2 with severe hearing loss, so I have seen a lot of audiologists throughout my life. However, I have been a patient of Tustin Hearing Center since 1998, and I refer everyone I know to them because of the level of personalized care and industry expertise they have. I know so many people who say hearing aids do not work for them, and the issue is that the hearing aids are not programmed or fitted properly. Dr. Janell Reid and her team understand this, and work closely and differently with each patient to achieve the very best, and most comfortable results. If you are looking to purchase or try hearing aids, then Tustin Hearing Center is the place to go. I would drive more than 100 miles at times (depending on where I was living) to go to them.
Read all reviews from Yelp
Fabulous experience. Staff very professional and caring.
Excellent, as always!
Very happy with care here. I have referred several friends to this center, which proves my stamp of approval.
Tustin Hearing Center has basically given back my social life. Before I couldn't participate in meetings and conversations as I couldn't hear half of what was being said. I no longer continually have to ask people to repeat themselves. What a difference.
xcellent, always professional and helpful.
My experience was outstanding. I am so impressed with the service.
Very happy with my new ear. Our doctor is very nice (Dr. Kasra Abolhosseini).
Have been very pleased with the service. Was highly recommended to me and I have not been disappointed. Would recommend to others.
Thank you to all the staff at Tustin Hearing Center for providing an awesome experience. When I stopped by earlier this week to have my hearing aids cleaned I was greeted by Christina with a big smile and welcome. As we know first impressions will set the stage for the balance of our visit. I did not have an appointment and she checked and said they could clean my hearing aids right now and would take about 20 minutes. I was greeted and taken back for the cleaning. Again friendly service and made comfortable during the cleaning process. It is important to note that I did not acquire my hearing aids from Tustin Hearing Center. I received my hearing aids from the VA and knew I could not just walk in for a cleaning without making an appointment at the VA. I also made an appointment for today to have my hearing tested. When I arrived within a few minutes Linda came out and greeted me with a big smile and said let’s get started. I was finished within 35 minutes with test results in hand and a full explanation of the results. Thank you for a great experience and dealing with associates who love what they do and it shows in the way you are treated. Keep up the great work and I am sure your business will continue to grow. I will share my story with others so they can experience a Spirit of Excellence at Tustin Hearing Center. Bill Vietnam Army Veteran
Don Finnegan is excellent and very patient.
Read all reviews from HealthyHearing.com
Love the the staff and the excellent service. Been coming for over 20 years. Our experience was so good that both my parents and my husbands mother utilized Janell’s services. We wouldn’t go anywhere else.
Discovering Tustin Hearing Center has been a great exeriance. The audiologists are knowledable and patient. I could not be happier witht the service. The initial set of hearing aids were not quite working out so they changed them with a different manufacturer and the new ones work great.
I highly recommend Tustin Hearing Service.
I amazed at what I was missing before getting the hearing aids. Tustin Hearing Center is very professional, friendly and service oriented in a caring environment. Highly recommended.
Just got my first hearing aids and so far my experience with Tusting Hearing Center has been exceptional. Always friendly, conscientious and helpful.
I have been with Tustin Hearing for over 30 years and have always received great service. The technology has changed and I always get the latest. I have a Bluth Tooth connection with my cell phone and I can hear the phone call content better than I ever could for my entire life.
Read all reviews from Facebook
Discovering Tustin Hearing Center has been a great exeriance. The audiologists are knowledable and patient. I could not be happier witht the service. The initial set of hearing aids were not quite working out so they changed them with a different manufacturer and the new ones work great.
I highly recommend Tustin Hearing Service.
2017 visit - Very professional staff. I had an excellent experience.
I felt that Janelle Reid, Aud. was thorough in her exam of me and a great deal of time was spent with me to make sure I understood my hearing problems.
Wasn't sure what to expect as at 58 I'm just not "mentally" prepare to accept I need hearing aids. After the initial consultation and hearing test I was quite confident to proceed with the Lyric that I had went in for. Janell and her associates were quite professional and not pushy with one product or another. Walked out sporting new hearing aids which nobody can even see while trying. Dang this keyboard has nice "clicks" I never noticed before.
Read all reviews from Zocdoc
Patient Spotlights
Patient Spotlight – Debbie Alder
All of us at Tustin Hearing Center are so excited to share this great story from our patient, Debbie! Debbie has been our patient for over one year, and we love seeing her every time she comes in!
Patient Spotlight - Liza Tilson
Liza has been with Tustin Hearing Center from the very start, for almost 26 years! A first time author at 89, she is a remarkable woman! Read more about Liza and her journey to better hearing!